Our Terms and Conditions

MooMuu Experiential – Terms and Conditions of Hire

Revision: 13 October 2026 (experiential service terms added)

1. Definitions

1.1 “Company” / “We” / “Us”: MooMuu Experiential.

1.2 “Client” / “You”: The contracting party named on the booking confirmation.

1.3 “Event”: The occasion for which Services are booked.

1.4 “Services”: Hire and operation of photo booths, sketch bots, AI, digital graffiti walls, and related experiential products.

1.5 “Products”: Equipment provided by the Company for the Event.

2. Booking and Initial Payment

2.1 Bookings are confirmed only when a signed booking agreement and initial payment (non-refundable, except if we cancel) are received.

2.2 Balance payment is due 14 days before the Event. Failure to pay may result in cancellation under Clause 8.

2.3 Booking confirmation constitutes agreement to these Terms and Conditions.

2.4 Acceptable payment methods include card, bank transfer, or other methods agreed in writing. Any associated fees are borne by the Client.

2.5 All prices quoted are inclusive. No VAT added unless explicitly stated.

3. Access and Venue Requirements

3.1 The Client must ensure the venue permits use of our Services and provides adequate access, parking, and setup conditions.

3.2 The Company may refuse performance if access is unsafe, inadequate, or may cause damage. Fees remain payable in such cases.

3.3 The Client must provide:

• Safe, flat floor space of at least 3m x 2m for each booth
• Standard UK power supply (13A socket within 10m)
• Wi-Fi where required for social media, email, or AI functions
• Suitable parking for a large 4x4-sized vehicle within 50m of the venue

3.4 Equipment will not be carried up stairs unless a safe elevator is available.

3.5 Any delays caused by venue restrictions, blocked access by third-party vendors, or other access issues will reduce run-time, without compensation.

3.6 The Client is responsible for obtaining any permits, licenses, or approvals required by the venue.

3.7 The Company is not liable for delays, reduced performance, or interference caused by third-party vendors, venue staff, or other suppliers.

4. Safety, Supervision & Outdoor Events

4.1 Children, minors, and vulnerable adults must be accompanied by a responsible adult at all times while using the booth.

4.2 MooMuu Experiential and Fancy Pants Events do not supply props.

4.3 Booths are generally not designed for very small children; parents or guardians are responsible for supervising elevation or climbing risks.

4.4 The Company accepts no liability for unsupervised use of the booth or injuries caused by guests.

4.5 The Client is responsible for ensuring the booth area is free from trip hazards, wet floors, and fire risks.

4.6 For outdoor events, the Company reserves the right to amend the setup location or orientation, or to cancel the service if, in the Company’s reasonable opinion, weather conditions—including but not limited to high winds, heavy rain, flooding, or extreme temperatures—make it unsafe or impractical to proceed. In the event of cancellation for safety reasons, the Client remains responsible for all fees due, unless otherwise agreed in writing. The Company will use reasonable efforts to offer an alternative solution or reschedule where possible.

5. Equipment, Printing & Digital Features

5.1 Booths use DSLR cameras and may print onsite. Social media, digital, and AI booths rely on Wi-Fi and mobile networks, which cannot be guaranteed.

5.2 For print-enabled photographic booth packages, the standard inclusion is one 6x4 print per visit unless otherwise agreed. Unlimited-print upgrades and additional prints are only available where specified. For the experiential services in Section 19, the accepted package specifies the drawings, mosaic tiles, prints and digital outputs, including their formats and quantities.

5.3 Where unlimited prints are not included, additional one-off prints may be purchased during the event at £3 per 6x4 print, payable by cash or card.

5.4 Where digital files are included in the booking, they will be delivered within 10–14 days after the Event unless a different service-specific deadline is stated in Section 19 or expressly agreed in the accepted booking.

5.5 The Company is not responsible for social media posts, uploads, or sharing of images by guests.

5.6 Technical features may depend on software, network connections and external services. The Company will use reasonable care and skill and take reasonable steps to restore interrupted services. Any material substitute must be agreed with the Client. Clause 15 and applicable statutory remedies remain available.

5.7 The Company cannot guarantee future availability or compatibility of third-party social media integrations.

5.8 The Company reserves the right to modify setup or operation of equipment to maintain service quality in the event of software, hardware, environmental, or weather-related issues.

6. Client Obligations

6.1 Provide accurate information regarding the venue, access, event schedule, and any restrictions.

6.2 Notify the Company in advance of obstacles preventing vehicle access, steps, slopes, narrow doorways, uneven paths, or temporary structures.

6.3 Failure to disclose relevant information may result in non-performance, delayed setup, or shortened run-time.

6.4 The Client is responsible for informing guests that their images may be used by the Company or for Client marketing.

6.5 The Client is responsible for any loss of, or damage to, the Company’s equipment caused by the Client, their guests, venue staff, or other third parties, beyond normal fair wear and tear. Written notice and evidence (photographs or repair estimates) will be provided. Reimbursement is due within 14 days. Liability is limited to the replacement or repair cost of the affected equipment and excludes consequential losses.

7. Staffing and Conduct

7.1 Our trained staff will operate the equipment throughout the Event.

7.2 Services may be terminated immediately if staff face abusive, unsafe, or threatening behaviour. No refunds will be given.

7.3 Excess alcohol or unruly behaviour may result in restricted access to equipment.

7.4 The Company may refuse to operate Services if staff assess the environment as unsafe or non-compliant.

8. Cancellation & Rescheduling

8.1 Cancellations must be submitted in writing. Charges:

• 90+ days: loss of initial payment only
• 61–90 days: 50% of total fee
• 31–60 days: 75% of total fee
• 0–30 days: full fee

8.2 Rescheduling is allowed once per booking, subject to a £50 fee, at least 61 days’ notice, availability, and within 12 months of the original date.

8.3 The Company may cancel if balance is unpaid, false information is provided, abusive behaviour is reported, or booking appears fraudulent. Full refunds apply if the Company is at fault.

8.4 No additional compensation is due if the Event is shortened due to circumstances outside the Company’s control.

9. Force Majeure & Weather

9.1 Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, pandemics, government restrictions, or road closures.

9.2 The Company will offer a new date or refund fees, less unrecoverable costs.

9.3 No additional compensation is due if the Event is shortened due to circumstances outside the Company’s control.

10. Liability

10.1 The Company is not liable for venue restrictions, guest conduct, power/network failures, acts of third parties, or indirect/consequential losses.

10.2 Maximum liability is limited to fees paid by the Client.

10.3 Nothing excludes liability for death, personal injury caused by negligence, or fraud.

10.4 The Client indemnifies the Company against claims arising from guest misconduct or breach of these Terms.

10.5 The Company is not liable for compatibility issues with social media platforms, apps, or APIs.

10.6 No additional compensation is due if the Event is shortened or reduced due to circumstances outside the Company’s control.

11. Insurance

11.1 The Company holds:

• £10,000,000 Public Liability Insurance
• £10,000,000 Employer Liability Insurance
• £10,000,000 Product Liability Insurance

11.2 Evidence of insurance will be provided upon request.

12. Media, Intellectual Property & Data Protection

12.1 All images, videos, and templates produced during the Event remain the property of the Company.

12.2 The Company may use images and media for marketing, publicity, or promotional purposes in compliance with UK GDPR unless the Client provides a written objection to the Company.

12.3 Guest data will be securely retained for 12 months, from the date of the Event, at the end of which the Company will delete all of the Client’s / Client’s guest’s data, unless a removal request is submitted in writing earlier as per clause [12.9].

12.4 The Company is not liable for GDPR breaches caused by guest actions, venue network issues, or third-party applications.

12.5 The Client is granted perpetual, non-exclusive, royalty-free license to use images, videos, and media for personal or promotional purposes, including advertising, social media, and event marketing.

12.6 This license does not permit the Client to sell, sublicense, or distribute media to third parties without the Company’s prior written consent. It is acknowledged that the Client may distribute images internally within the Client company.

12.7 Where possible, the Client agrees to credit MooMuu Experiential when using the media publicly.

12.8 The Client must not alter media in a way that misrepresents the Company or breaches copyright or trademark laws.

12.9 All images and media produced during the Event are stored securely on the Company’s servers. Images will be retained for 12 months at the end of which the Company will delete them as per clause [12.3] above unless the Client provides written consent to retain them longer for marketing or archival purposes. 

12.10 Clients may request deletion of their images at any time, in which case the Company will remove them from storage within 3 days of the request being made to the Company in accordance with GDPR. Such requests will make it impossible for the Company to recover media in the event of loss by the Client.

12.11 In the event of accidental loss or deletion by the Client, the Company will use reasonable efforts to locate and resend the Client’s media. A small administrative fee may apply for this service, as agreed in writing.

12.12 From time to time, the Company may capture photographs and/or video footage during the Event for its own self promotions, marketing, promotional, or portfolio purposes. Unless otherwise agreed, the Client consents to the Company using such media, provided it does not misrepresent the Client or their guests.

13. Health & Safety

13.1 Clients must comply with all venue health and safety requirements.

13.2 The companies staff must be provided with soft drinks during the Event.

13.3 No drinks or glassware are allowed near the booth. Spillage may result in suspension or termination of services.

13.4 Client is responsible for ensuring the booth area is free of trip hazards, wet floors, and fire hazards.

14. Event Duration & Extensions

14.1 Hire period is as agreed in the contract.

14.2 Setup begins approximately 1 hour before start time.

14.3 End time will not exceed 23:00 unless agreed in writing.

14.4 Extensions must be arranged in advance; additional fees apply.

14.5 Events cannot start before 8:00 AM unless agreed.

14.6 Late venue access reduces run-time.

14.7 Setup and breakdown time is in addition to hire period.

14.8 No compensation is due if the Event is shortened due to circumstances outside the Company’s control.

14.9 The Company is not responsible for delays caused by public events, traffic, or venue restrictions.

15. Equipment Malfunction & Prorated Refunds

15.1 If equipment fails, the Company will attempt repair or replacement.

15.2 If Services are partially or fully prevented, a prorated refund applies.

15.3 Refunds exclude travel fees and optional items already used.

15.4 Refunds are issued within 7 working days to the original payment method.

15.5 The Company is not liable for indirect losses, including missed photos or social media shares.

16. Optional Services / Customisations

16.1 Branding or additional setup incur extra charges agreed in writing. Bespoke props are not supplied.

16.2 Ownership of custom materials remains with the Company unless agreed otherwise.

16.3 The Company is not liable for damage or loss of custom items once supplied.

16.4 Clients must provide accurate logos/branding; the Company is not liable for errors from incorrect materials.

17. Complaints

17.1 Complaints must be submitted in writing within 14 days of the Event.

17.2 The Company will acknowledge within 48 hours and respond within 21 days.

17.3 Failure to submit within 14 days constitutes acceptance that Services were delivered satisfactorily.

18. Governing Law & Miscellaneous

18.1 These Terms are governed by the laws of England and Wales. Parties submit to the exclusive jurisdiction of the courts of England and Wales.

18.2 If any clause is unenforceable, the remainder remains in effect.

18.3 The Client may not assign this agreement without written consent.

18.4 The Company may subcontract elements of the Services, retaining overall responsibility.

18.5 These Terms, the accepted booking confirmation and the agreed proposal and service specification together form the agreement. Agreed variations must be confirmed in writing. Nothing in this clause excludes service information or representations that are legally binding.

19. Experiential Services

19.1 Application and agreed specification

This section applies only to Sketch Bots, Photo Mosaic Wall, Graffiti Wall and Scribble Booth services included in the accepted booking. The accepted proposal and booking confirmation form part of the agreement. For these services, this section and the agreed specifications take precedence over conflicting general provisions about setup, outputs, delivery, ownership, licensing, data, marketing and handover. Nothing in this section reduces statutory rights.

19.2 Planning, access and artwork

The Company will confirm the required footprint, safe guest access, power, connectivity and setup period for each installation. The Client must provide the agreed venue facilities. Branded artwork for Sketch Bots and Graffiti Wall must be supplied at least 21 calendar days before the Event, unless a shorter preparation period is agreed. Other artwork and approval deadlines will be agreed for the booking. Any changes to price or deliverables arising from late submissions must be agreed with the Client before proceeding.

19.3 Safe use and guest contributions

Guests must follow the attendant’s instructions and use only approved materials and controls. Guests must not touch moving robot parts, climb on equipment or lean against walls or writing glass. The Company may reasonably stop unsafe use or remove unlawful or offensive contributions. The Client must have permission to supply any photographs, logos or artwork used for the activation.

19.4 Sketch Bots

The booking confirms the number of bots, portrait styles, paper format and operating hours. Portraits are stylised interpretations; normal variation in likeness and detail is part of the agreed creative format. Capacity depends on bot count, style, capture and processing times, and guest flow. Capacity estimates do not promise a physical portrait for every guest unless that commitment is expressly agreed. All digital sketch copies created during the Event will be delivered to the Client within 48 hours of the Event ending, including generated sketches whose physical drawings were not completed on site. Digital delivery does not replace an expressly agreed physical-output commitment.

19.5 Photo Mosaic Wall

The experience combines an ICON Booth with printed, coded photo tiles forming a physical artwork. The booking will specify the master image, wall size, tile count, photographic prints and handover. The Mosaic Wall will be completed by the end of the agreed hire period. The Company’s software automatically duplicates photographs as needed to fill any remaining tiles, so there will be no missing tiles at the end of the hire period. The high-resolution digital mosaic export is produced from the completed grid and supplied in accordance with the agreed handover. The completed physical artwork belongs to the Client unless the accepted proposal expressly states otherwise. Hired support stands and other equipment remain the Company’s property. A screen is an optional extra and is included only where specified in the accepted booking. Where included, it displays guests’ photographs and shows the mosaic being built in real time as photographs are added.

19.6 Graffiti Wall

Guests create artwork with digital spray tools; no physical paint is used. AI Line 2 Life is optional and only included where specified. AI results vary within the agreed creative direction. Prints, digital files and any separate slideshow are as specified in the booked package. Creative sessions are available throughout the agreed hire period, subject to queueing and the agreed simultaneous-user configuration. Each new session starts with a fresh canvas. Venue access must allow at least 90 minutes for setup and approximately 60 minutes for dismantling. A dedicated power socket is required. Any outdoor installation must be agreed in advance with suitable weather protection and controlled lighting.

19.7 Scribble Booth

Guests write or draw on illuminated glass to create silent videos without audio. The reverse-side booth provides digital photographs and GIFs. Physical prints are not included as standard. Only Company-approved glass-safe markers may be used, and clear access must be maintained to both sides. Private gallery access is provided for 90 days, with the expiry date communicated on delivery. Clients and guests should download the content they wish to keep before expiry. Gallery access is separate from archival retention, which is explained in the applicable privacy notice.

19.8 Connectivity, processing and interruptions

The selected AI, sharing and online features may depend on internet access and external processing services. The Company and Client will agree the connection arrangements and any prepared fallback before the Event. The Company will use reasonable care and skill and take reasonable steps to restore an interrupted service. A material substitute requires the Client’s agreement. These dependencies do not remove the remedies in Clause 15 or any statutory rights.

19.9 Privacy, rights and delivery

The Company will provide privacy information explaining the actual service processing, external providers, display, sharing and retention arrangements. Optional attendee-data capture and transfer to the Client must be agreed in advance and have an appropriate lawful basis and notice. Taking part or supplying contact details for image delivery is not, by itself, consent to marketing. The Client cannot consent to marketing on behalf of guests. Where consent is relied on, it must be obtained separately from the relevant individual. The Company retains responsibility for its own data-protection obligations. Rights in Client-supplied material and original guest contributions remain with their respective rights holders, who must authorise the processing, printing, display and delivery needed for the booked service. Guests may receive and share their own delivered outputs, subject to third-party rights.