Frequently Asked Questions
Everything you need to know about booking a MooMuu experience. For event-specific advice, availability or a tailored quotation, please contact our team.
Choosing Your Experience
MooMuu provides a collection of photography-led and interactive event experiences, including:
- Luxury Oak Photo Booths
- Signature Glam Booth
- AI Sketch Bots
- Mosaic Wall
- Interactive Digital Graffiti Wall
- Bespoke corporate and branded activations
Each experience can be tailored to suit weddings, private celebrations, corporate events, exhibitions and brand activations.
That depends on the atmosphere you would like to create.
Our Luxury Oak Photo Booths are ideal for timeless, studio-quality portraits. Signature Glam creates striking black-and-white editorial photographs. AI Sketch Bots provide personalised portraits drawn live by robotic artists. The Mosaic Wall creates a collaborative artwork from guest photographs, while the Digital Graffiti Wall offers a highly interactive creative experience.
Our team will gladly recommend the most suitable option based on your venue, guest numbers and event objectives.
Yes. Many clients combine two or more experiences to create different guest interactions throughout the event. Popular combinations include a Luxury Oak Photo Booth with a Mosaic Wall, or AI Sketch Bots alongside a branded corporate activation.
Yes. Our experiences can be adapted for weddings, private celebrations, awards evenings, conferences, exhibitions, product launches and brand activations.
Wedding experiences focus on beautiful guest keepsakes and elegant presentation. Corporate activations can include branded artwork, custom interfaces, data capture and campaign-specific content.
Booking and Availability
Complete the availability form on our website with your event date, venue and preferred experience. We will confirm availability and provide the relevant pricing and package information.
We recommend booking as early as possible, particularly for Saturdays, summer dates and the Christmas party season.
However, we can sometimes accommodate last-minute bookings where equipment and staff remain available.
Your date is secured once the required booking payment has been received and your booking agreement has been completed.
Dates cannot be held indefinitely without payment.
We may be able to place a short provisional hold on a date while you review your proposal. Provisional holds are not guaranteed and may be released if another client is ready to confirm.
Yes. Your proposal will clearly outline the chosen experience, operating time, personalisation, travel and any optional extras.
We aim to make our quotations transparent, with no unexpected additions after booking.
Your quotation will specify exactly what is included. Standard proposals normally include delivery, setup, operation, an experienced MooMuu attendant and the agreed guest outputs.
Any additional travel, accommodation, extended operating time or bespoke production requirements will be shown clearly before booking.
Payment arrangements will be stated in your proposal and booking agreement. Where available, staged payments can be arranged before the final balance deadline.
Please contact us as soon as possible. We will make every reasonable effort to transfer your booking to a new available date.
Date changes remain subject to availability and the terms of your booking agreement.
Cancellation terms, including any applicable charges or non-refundable payments, are provided in your booking agreement.
We strongly recommend appropriate wedding or event insurance.
Event-Day Arrangements
Setup time depends on the experience, access and venue layout. Most installations require access well before the agreed operating time.
We will confirm the required arrival and setup period with you or your venue before the event.
No. We arrive before the agreed start time so the experience is fully prepared when operation begins.
Delays caused by restricted access, late room availability or venue issues may affect the final operating time.
Most staffed MooMuu experiences include a professional attendant throughout the agreed operating period. Our Digital Booth is designed as a self-service experience and does not normally require an attendant. Your quotation will clearly confirm the staffing included with your chosen experience.
Space requirements vary by experience. Most installations require a clear, level operating area with room for guests to enter, participate and move away safely.
Exact dimensions are shown on the relevant experience page and can also be supplied to your venue.
Most experiences require access to a standard UK mains socket close to the setup area.
The socket should be reliable, accessible and not shared with high-powered catering, entertainment or production equipment.
Some experiences may be used outdoors only where they are fully protected from rain, wind, direct sunlight, excessive heat and uneven ground.
A professionally installed enclosed structure with a suitable floor and reliable power may be required. Final approval will depend on the equipment, season and venue arrangements.
Our equipment is installed, tested and positioned before operation. It cannot normally be moved once the event has begun.
Please confirm the final location with your venue before our arrival.
This may be possible where there is sufficient time, access and space. However, a room turnaround can be busy and may involve catering, furniture and production teams working simultaneously.
Where possible, we recommend setting up before guests enter the space.
Yes. We require suitable vehicle access for unloading and loading, together with nearby parking for the duration of the event.
Please tell us in advance about stairs, loading restrictions, security procedures, lifts, long access routes or limited parking.
Yes. MooMuu carries appropriate public liability insurance for our event services.
Documentation can be supplied to your venue on request.
Electrical equipment used at events is maintained and tested appropriately. Relevant documentation can be supplied where required by the venue.
Photographs, Prints and Galleries
Print inclusions depend on the experience and package selected.
Where physical prints or portraits are included, the quantity and format will be stated clearly in your proposal.
Many of our experiences include a digital delivery option, an online gallery or both.
The exact delivery method depends on the experience and event package.
Depending on the setup, guests may receive images by email, SMS, QR code or through a post-event gallery.
Availability can depend on internet connectivity at the venue.
Where a post-event gallery is included, we aim to prepare and deliver it promptly following the event.
Your delivery email will explain how to access and download the files, together with the gallery expiry date.
Online galleries are normally available for a limited period. The exact expiry date will be stated in the gallery email.
We strongly recommend downloading and securely saving all required images as soon as the gallery is received.
Event files are retained only for a limited period in accordance with our retention policy and privacy obligations.
We cannot guarantee that photographs will remain available after the gallery expiry or stated retention period. Clients should download and create their own secure backup promptly.
This depends on the experience and whether the original files remain available.
Post-event printing may incur an additional charge and cannot be guaranteed after the retention period has expired.
Our booth images are produced using professional lighting, carefully selected camera settings and MooMuu’s image processing.
The level of processing varies by experience. Signature Glam, for example, uses a distinctive black-and-white finish created specifically for that experience.
Personalisation and Branding
Yes. Depending on the selected experience, we can personalise print designs, digital overlays, screens, artwork, templates and guest-facing content.
Wedding designs can incorporate names, dates and styling. Corporate designs can include logos, campaign artwork, messaging and brand colours.
Yes. Bespoke design and production are available for selected experiences.
More complex creative work, custom builds or campaign-specific development may incur an additional fee and require longer preparation time.
Yes. Corporate options can include branded user interfaces, print templates, digital artwork, robot coverings, Mosaic Wall designs and event-specific calls to action.
We will advise which branding options are available for your chosen experience.
Optional data capture is available for selected corporate activations.
This may include names, email addresses, telephone numbers, survey responses or marketing preferences. The exact process must be agreed before the event and configured in accordance with applicable data-protection requirements.
Only where there is an appropriate lawful basis and guests have been given clear privacy information.
Where marketing consent is required, it must be presented separately and cannot be made a condition of receiving a photograph unless legally appropriate.
AI Sketch Bots
A guest has their photograph taken using the capture station. The image is securely processed into a drawing and sent to an available robotic artist.
The robot then draws the guest’s personalised portrait live in front of them.
Portrait time depends on the selected drawing style and event configuration. The experience is designed to produce personalised artwork efficiently while still giving guests the enjoyment of watching the robot draw.
Current capacity information is displayed on the AI Sketch Bot page.
The number of robots included will be stated in your chosen package.
Larger activations may use multiple robots simultaneously to increase capacity and create a more impressive guest experience.
Yes. Guests receive the physical portrait produced by the robot.
Digital versions may also be available depending on the selected package and event configuration.
Yes. Portrait paper, digital outputs and guest-facing screens can be personalised with event artwork, company branding or campaign messaging.
AI processing normally requires reliable internet connectivity.
We will discuss venue connectivity and any technical requirements with you during event planning.
Mosaic Wall
Guests take a photograph and receive a printed tile containing their image. Each tile corresponds to a numbered position on the wall.
As more photographs are added, the individual guest images gradually reveal one larger master image.
The master image can be a wedding photograph, company logo, campaign visual, product image or bespoke piece of artwork.
We will review the supplied image before production to ensure it is suitable.
Guests can place their tiles with guidance from our attendant, creating an engaging collaborative experience.
Our team regularly checks alignment and positioning to ensure the final artwork develops correctly.
The wall is carefully planned around expected attendance and the agreed event format.
Where appropriate, we can discuss completion options before the event so the final image can be presented as intended.
Yes. The completed artwork belongs to the client unless otherwise stated in the proposal.
It can be displayed after the event and may also be professionally framed.
Digital Graffiti Wall
No. Guests use realistic digital spray cans to create artwork on a large interactive screen.
It provides the creative feeling of graffiti without paint, fumes or mess.
Print and digital-sharing options are available depending on the selected package.
Artwork can also be branded with logos, frames and event messaging.
Yes, subject to appropriate adult supervision and the nature of the event.
The experience can be enjoyed by a wide range of ages because it does not use real paint or aerosol products.
Weddings and Private Celebrations
Our experiences are designed with presentation in mind. The Luxury Oak Booths work particularly well in barns, country houses, hotels and contemporary venues without appearing intrusive or overly commercial.
We will recommend the most suitable setup and backdrop for your space.
Selected experiences can include a curated collection of stylish props.
We avoid excessive clutter and low-quality disposable props, preferring items that complement the photographs and overall presentation.
Yes. Backdrop choices depend on the booth and package selected.
We can advise which backdrop will work best with your venue, lighting, event styling and preferred photographic finish.
Yes. Most wedding bookings are scheduled during the evening reception, often beginning after the meal and speeches.
We can help identify the most effective operating period based on your timeline.
Corporate Events and Brand Activations
Yes. We regularly coordinate with event agencies, venues, production teams, marketing departments and exhibition contractors.
We can provide technical specifications, risk documentation, branding requirements and setup information during pre-event planning.
Yes. Our interactive experiences are well suited to exhibitions because they can attract attention, increase dwell time and provide visitors with a personalised reason to engage with the stand.
Please provide access restrictions, loading schedules, exhibitor regulations and venue requirements as early as possible.
Reporting options depend on the selected experience and technology.
Where agreed in advance, we may be able to provide information such as participation numbers, digital shares, completed forms or captured data.
Yes. Multi-day operation is available subject to staffing, access, security and storage arrangements.
Your proposal will clarify operating times, overnight procedures and any associated costs.
Still Have a Question?
Our team will gladly help you choose the right experience and answer any event-specific questions.
Contact us with your event date, venue, guest numbers and preferred experience, and we will provide tailored advice and availability.
Beautiful Photos Start Here
Reserve your date with a £95 booking fee
Popular dates book quickly — especially weekends and summer events.
Our main service areas
Wiltshire, Gloucestershire, Somerset, Oxfordshire, Berkshire, Surrey, Hampshire & Dorset
We also provide our experiential services throughout the UK for our clients’ events.
Contact us to explore exciting options for your next event.
The Brochure
Request our brochure to explore the complete MooMuu collection.