Most Frequently Asked Questions
Here’s some of the most recently asked questions which we get asked. If you have a question which isn’t listed here. Please do not hesitate to contact us.
Photo Booths
Our standard is 3 hours – the setup prior to the event and pack down are not included in this time meaning you get the full 3 hours operational booth time.
If you need longer than 3 hours then that’s no problem. You can choose the run time when you book.
It takes around an hour to set up and configure the booth, so we’ll arrive around an hour before the start time to set up, configure and make sure everything is running correctly and smoothly
Yes, as long as the floor is level and the photo booth is sheltered from the rain and there is a standard UK 13amp plug socket within 5m of the intended set up area..
We can go up or down stairs in a venue as long as access is via a sloping ramp or lift. Our staff cannot carry equipment up or down stairs or allow any third party assistance in doing so for insurance and the safety of themselves and other persons.
The minimum floor space required for our booth is 2.5m x 3m. This is the minimum to fit in the booth, backdrop, props etc. and also to leave room for your guests to get in. We also require 2.5m height clearance..
We also require 1 standard UK socket within 5m of the proposed set up area
Our staff will only stay for the original hire time booked, we will try to setup as quickly as possible so you get the most time from the photo booth but we will not stay longer than the original time booked, please ensure we can setup around 1hr before your specified start time..
Yes, we can set the booth up earlier in the day/evening. This is idol time and the booth will not be operational during this period. Idol time is charged at a reduced rate
Prints
At a minimum we print 2 prints per visit. Please check the activation page or get a quote for further details on how many prints we print per visit.
We use photographers as our assistants so they will configure the booth and lighting to get optimal images. Our booths also use the latest Canon mirrorless 4k high-resolution camera, studio lighting and professional software to produce exceptional quality photos not often achieved with photo booths.
We use professional standard event DNP Dye-Sublimination printers. They print in about 8 seconds and all photos are delivered totally touch dry and waterproof. The quality is that from a professional photo lab.
Yes, you can access photos post event from your client portal. or on the photo gallery page on this site. View and Download Here
MooMuu Photo Experiences has sole ownership of all photos taken and processed from every event. Although we give our clients exclusive usage rights to use and distribute the images as they wish.
Props, Backdrops and Flower Walls
Absolutely! we provide a huge box full of premium props. If you have a themed event, please let us know in advance and we will do our utmost to theme the props appropriately.
Additionally, if you do not require props then that’s no problem at all. You can opt in and out via your client portal account.
Of course, you can choose your backdrop at the time of booking or anytime via your client portal account
Absolutely, if you would like to use something in particular you are more than welcome to do so (after all it is you event), the backdrop ideally needs to be 6ft x 6ft. Smaller backdrops are ok too but we would need to zoom in more on the backdrop.
Guest Book
We don’t supply guest books as standard, you can add one to your package or you can choose to add your own. If you choose to add your own, remember to include glue to stick the photos down and pens if you would like guests to leave messages.
We currently use a faux leather white or ivory soft cover guest book which has enough space for 50 photos plus messages. We also use a hessian guest book. you can choose your preference should you choose to add a guest book to your experience.
Yes of course. Just let us know that you’re supplying your own.
Payments
We accept Visa/Mastercard and Amex credit and debit cards. We also accept Klarna and ClearPay instalment payments and bank transfers
This is an impossible question to answer accurately as being a service it will depend on variable factors. However, we have made it simple and quick to get an instant accurate quote based on your requirements, choice of experience and duration times.
Yes, to secure your booking with us, we will require an initial payment of £95 for private events and 20% of the booking value for corporate events.
The initial payment is non refundable. If you have paid more than the initial payment, we will refund monies pro rata in line with our cancellation clauses.
Insurance and Legal Documents
Yes, we hold a 10 million pounds public liability insurance which is above what most venues require<
Yes, all of our equipment is regularly tested for electrical safety. A copy of our PAT/EET certification can be downloaded/viewed/sent directly to your venue via your client portal
Travel
We travel primarily around Wiltshire, Cotswolds, Bath, Gloucestershire, Oxfordshire, Somerset, Bristol, Berkshire, Surrey, Hampshire and the New Forest. Travel is included for the first 50 miles and a small fee per mile thereafter.
We also travel anywhere in the UK for our clients events. Travel costs are calculated online when obtaining a quote..
Client Portal Account
You will have access to your own booking management account via our website when you book with MooMuu. You will be able to manage your booking, make payments, download documents and choose templates and backdrops to name a few.
You can log in to your client portal account by clicking the link in the menu on the top of the website or this link Click Here
You can access all of your photos online post event by simply logging into your client portal account and scroll down to the media section. You’ll be able to download/share and view your photos there. We will also send you a link 48 hours post event.
If you’ve been to an event and wish to view photos, you can find them here Photo Gallery
Can’t find an Answer?
ARE YOU READY TO WOW?
JUST £95 SECURES YOUR DATE TODAY
A £95 initial payment secures your date.
Our main service areas
Wiltshire, Gloucestershire, Somerset, Oxfordshire, Berkshire, Surrey, Hampshire & Dorset
We also provide our experiential services throughout the UK for our clients events. Contact us to explore exciting options for your next event.
Venues
The Brochure
Request a copy of our brochure of our luxury photo booths and experiential services.